Please email us right away with your order number and the correct address. Changing the address is not guaranteed! Orders get fulfilled quickly and changes cannot always be made before your items are shipped. help@hightopcapes.com

We currently ship to the North America, New Zealand, Australia, parts of Europe and the United Kingdom. Shipping will be calculated during checkout. Please note, duties and customs fees are not included and must be paid by the customer.

We offer Free Shipping to CAD/US customers when your order is $100+

Australian and New Zealand Customers can shop at www.barbertemple.com.au

No, we do not cover duties or customs fees on orders. Currently there are no duties or customs fees for USA and Canadian Orders.

We try to process and package all orders within 1-4 business days. Once we’ve packed and shipped your order, you’ll receive a shipping confirmation from us. After that, the postal service will take an additional few days to get things moving for you. What that timing looks like?

USA: 4-7 BUSINESS DAYS*
CANADA: 2-8 BUSINESS DAYS*
INTERNATIONAL: 5-22 BUSINESS DAYS*
*These are approximate time estimates based on USPS/ChitChats/Canada Post standards. These are not guaranteed shipping times. We are not responsible for packages lost, damaged or stolen in transit!

Our capes are machine washable. We recommend you wash and tumble dry on low to medium heat for the longevity of the elastic neckband. Washing and drying on extreme heats can effect the prints. Please use a mesh bag if you're using industrial washing/drying machines as the hooks could get damaged.

No, our capes are cutting capes. Using them while applying color on a client could result in staining.

We do! We offer returns 7 days from the date of delivery. Capes must be unwashed, unworn and shipped with the original packaging. $10 will be deducted from your refund for the return label/customs fee. International orders outside of Canada/USA are not eligible for a return label. If you would like to return your order, shipping costs are covered by the customer and tracking is required. If you would like to return your cape, please email us at help@hightopcapes.com 

Any issues with your newly purchased cape must be brought to our attention as soon as possible. Please email us with your order number and photos to info@hightopcapes.com

We offer Route Protection when checking out. Please file a claim through Route here. If your package says it was delivered but it is not there, please wait 5 days before submitting a claim to Route Protection.

Please note, we are not responsible for lost or stolen orders if you chose to opt out the Route Protection at checkout.

If your package is lost or stolen and you purchased Route at checkout. Please file a claim here

Please note, Route requires you to wait 5 days from the "delivery date" before submitting a claim.

Yes! We wholesale only to legitimate Supply businesses. For information about opening a wholesale account, please email info@hightopcapes.com

Check out our how-to video HERE.