Frequently Asked Questions
Do you ship Internationally?
We currently ship to the North America, New Zealand, Australia, Europe, South America and the United Kingdom. Shipping will be calculated during checkout.
We offer Free Shipping to CAD/US customers when your order is $100USD +
How long will it take to receive my order?
We try to process and package all orders within 1-4 business days. Once we’ve packed and shipped your order, you’ll receive a shipping confirmation from us. After that, the postal service will take an additional few days to get things moving for you. What that timing looks like?
USA: 4-7 BUSINESS DAYS*
CANADA: 2-8 BUSINESS DAYS*
INTERNATIONAL: 5-22 BUSINESS DAYS*
*These are approximate time estimates based on USPS/ChitChats/Canada Post standards. These are not guaranteed shipping times. We are not responsible for packages lost, damaged or stolen in transit!
Do you offer Returns?
We do! We offer returns 14 days from the date of delivery. Capes must be unwashed, unworn and shipped with the original packaging. We do not cover shipping costs for returned items. Shipping costs are covered by the customer and because of this, we recommend tracking. If you would like to return your cape, please email us at email@example.com
There was something wrong with my cape:
Any issues with your newly purchased cape must be brought to our attention as soon as possible. Please email us with your order number and photos to firstname.lastname@example.org
How do I care for my capes?
Our capes are machine washable. We recommend you tumble dry on low to medium heat for the longevity of the elastic neckband. Do not use bleach on your capes.
Do you wholesale?
For information about opening a wholesale account, please email email@example.com
Are your capes color safe?
No, our capes are cutting capes. Using them while applying color on a client could result in staining.